Outage from database failure (1 comment)

Added by Brad Rushworth 11 months ago

Hi everyone,

My sincerest apologies for the intermittent outages over the last few days. We had a database failure after conducting some maintenance and we had some problems getting everything back online. The issue appears to be resolved now.

We will continue to do our best to provide this service to you free of charge and to provide the best user experience possible.

Thank you to all our users for reporting their experiences and for your kind words of encouragement.

I hope you will continue to enjoy using this service.


Redmine upgraded to 2.6.0.stable

Added by Brad Rushworth over 1 year ago

Redmine plugins:
  google_analytics_plugin        0.3.0-beta
  redmine_auto_watch             1.0.0
  redmine_bots_filter            1.02
  redmine_charts2                0.2.1
  redmine_delete_project         0.0.4
  redmine_exception_handler      2.0.0.devel.eb74a043bd
  redmine_gist                   0.0.1
  redmine_issue_checklist        2.0.5
  redmine_logs                   0.0.4
  redmine_mylyn_connector        2.8.2.stable
  redmine_s3_attachments         0.0.3
  redmine_screenshot_paste       2.1.0
  redmine_theme_changer          0.1.1

Client / supplier / external party placeholder accounts

Added by Brad Rushworth about 2 years ago

If you would like to be able to have some tasks assigned to you and others assigned to your client/supplier/etc without creating a real account for them, we have a solution for you.

I've created some dummy users (they are actually empty groups) to represent external project actors:

  • Client
  • External Party
  • Supplier

Just add them as members of your project from the settings tab. Now you can assign issues to these placeholder accounts.

If you need additional entries, please let me know. server failure (5 comments)

Added by Brad Rushworth about 2 years ago

We suffered a catastrophic failure of our servers on Sunday afternoon, which took down our company website and entirely. We experienced a day of downtime while the server was rebuilt. A temporary server was stood up to allow users to still access their data.

Please be assured that no data was lost and the hard-disks remained healthy.

We are now mostly back to normal, however there might be a few small instances of downtime over the next two days. Please be patient while we work to make better than ever.

As always, if you experience major disruptions, please email at

Heartbleed vulnerability: consider changing your password

Added by Brad Rushworth about 2 years ago

Earlier this week, computer security experts revealed a flaw in OpenSSL, which exposes private information sent over encrypted Internet communications. Like much of the Internet, unfortunately was affected by this software bug. We took immediate action and patched OpenSSL so we are no longer affected. In the last hour we also just issued new certificates for with 4096 bits protection. is now fully protected against the Heartbleed bug.

Because of the risk that some of your personal data was exposed before the patch and new certificate was rolled out to, we recommend that all users consider changing their password now.

You can read more about the OpenSSL bug here:

If you experience any problems with the new SSL certificates, please let me know. Exporter now supports attachment download (3 comments)

Added by Brad Rushworth about 2 years ago

Hi all,

For some time now, the Export utility lost the ability to export attachments #189307. This occurred because we migrated these attachments onto Amazon S3 and thus the files were not locally available to be added to the export zip file.

Thanks to the efforts of our friends at, they contributed which I was subsequently able to integrate into the Exporter. It is all working nicely.

Apologies for taking so long to address this issue.


Database maintenance is complete

Added by Brad Rushworth about 2 years ago

Thanks for your patience during this time of disruption. appears to be performing well at present and we will continue to monitor its performance. If you experience any problems, find the website too slow, or have any suggestions, please feel free to get in touch.

Thanks for your support.

Database maintenance affecting website performance (1 comment)

Added by Brad Rushworth about 2 years ago

Hi all,

We are currently deleting thousands of old private projects from

Unfortunately, it is a big job and it is having an impact on the website currently. It has been running for a few days and will probably be finished by tomorrow.

The primary affect is the occasional HTTP 500 error and slow database update performance.

We have also upgraded the Redmine software and fixed a number of important bugs.

The good news is that once this is all finished, I expect will perform much better than it has for some time. The user experience should be really good once again!

Thanks for your patience while we work through this. If you experience any major problems, please let me know so we can assist.


Update to Redmine 2.4 stable

Added by Brad Rushworth about 2 years ago

We've just upgraded to 2.4 stable. This includes some new features and many bug fixes. Please let me know if you experience any issues.

No more anonymous posting

Added by Brad Rushworth over 2 years ago

Hi everyone,

Due to a huge influx of spam across many projects, I have been forced to turn off anonymous posting of issues and issue notes.

The down side is that this will block some creation of issues from email etc. Please let me know if this causes anyone serious problems, and we can explore any alternatives.

I hope this helps the people that have been affected by the spam.


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