Project

Profile

Help

HostedRedmine.com has moved to the Planio platform. All logins and passwords remained the same. All users will be able to login and use Redmine just as before. *Read more...*

Task #951622

open

Balayan BLU: CBP_TELLER ACCESS_SYSTEM ERROR/LIMITATION

Added by BanKo Tech Support about 2 months ago.

Status:
New
Priority:
Normal
Assignee:
-
Start date:
2022-10-10
Due date:
2022-10-12 (55 days late)
% Done:

0%

Estimated time:

Description

Brief Description of Scenario:

Encountered error on two accounts when processing Take out loan in re-availment, the account was already terminated when the clients re avail and offset their existing balance , but it reflected in the financial information that the accounts had existing balance.

Details:
Type of Transaction: Loan processing/encoding of Re availment
Client Name: Guillerma Eguia
Loan Account Number: 101410003465475
Deposit Account Number : 189994105782
Amount: 25,235.20
Date of Transaction: 10/10/2022
Last Step prior the error: cannot continue the loan process due to the last balance prior to re availment has system limitation and error.

Expected result:Account must not have existing balance on financial information because it was already offset and re-availed.

Actual Result: cannot continue the loan process because of the existing loan balance on her last loan even it was already terminated.

Details:
Type of Transaction: Loan processing/encoding of Re availment
Client Name: Maria Emelita Pilac
Loan Account Number: 101410002853226
Deposit Account Number : 180000202523
Amount: 1,371.92
Date of Transaction: 10/10/2022
Last Step prior the error: cannot continue the loan process due to the last balance prior to re availment has system limitation and error.

Expected result: Account must not have existing balance on financial information because it was already offset and re-availed.

Actual Result: cannot continue the loan process because of the existing loan balance on her last loan even it was already terminated.









Files

clipboard-202210101554-lp40k.png (111 KB) clipboard-202210101554-lp40k.png BanKo Tech Support, 2022-10-10 09:55 AM
clipboard-202210101554-1kda6.png (85.8 KB) clipboard-202210101554-1kda6.png BanKo Tech Support, 2022-10-10 09:55 AM
clipboard-202210101554-6gn0n.png (85.8 KB) clipboard-202210101554-6gn0n.png BanKo Tech Support, 2022-10-10 09:55 AM
clipboard-202210101554-2kotj.png (85.8 KB) clipboard-202210101554-2kotj.png BanKo Tech Support, 2022-10-10 09:55 AM
clipboard-202210101555-qpbzm.png (85.8 KB) clipboard-202210101555-qpbzm.png BanKo Tech Support, 2022-10-10 09:56 AM
clipboard-202210101555-8ca58.png (111 KB) clipboard-202210101555-8ca58.png BanKo Tech Support, 2022-10-10 09:56 AM
clipboard-202210101555-4t6np.png (83.7 KB) clipboard-202210101555-4t6np.png BanKo Tech Support, 2022-10-10 09:56 AM
Guillerma Eguia 1.png (152 KB) Guillerma Eguia 1.png BanKo Tech Support, 2022-10-10 09:58 AM
Guillerma Eguia 2.png (170 KB) Guillerma Eguia 2.png BanKo Tech Support, 2022-10-10 09:58 AM
Maria Emelita Pilac 2.png (174 KB) Maria Emelita Pilac 2.png BanKo Tech Support, 2022-10-10 09:58 AM
Maria Emelita Pilac 1.png (154 KB) Maria Emelita Pilac 1.png BanKo Tech Support, 2022-10-10 09:58 AM

No data to display

Also available in: Atom PDF